Top 10 Flutterwave Reviews: A Detailed Analysis - Web Design & Digital Marketing Agency

Flutterwave is a payment technology company that provides a platform for businesses and individuals to send and receive money across Africa and beyond. Flutterwave claims to offer fast, secure, and reliable payment solutions for various use cases, such as e-commerce, remittance, bill payment, and donations. But how do the customers of Flutterwave feel about their services? What are the pros and cons of using Flutterwave as a payment gateway? In this article, we will look at some of the reviews from different sources and summarize the main points.

Best lutterwave reviews

Trustpilot Reviews flutterwave reviews

Trustpilot is a website that allows customers to rate and review online businesses. Flutterwave has two pages on Trustpilot: one for its main website (flutterwave.com) and one for its remittance service (send.flutterwave.com). The ratings and reviews are quite different for each page.

The main website of Flutterwave has a rating of 2.5 out of 5 stars, based on 501 reviews ¹. Most of the reviews are negative, with 72% of them giving one star. The common complaints are:

Poor customer service: Many customers reported that they did not receive any response or resolution from Flutterwave when they faced issues with their transactions, accounts, or documents. Some customers said they were transferred to different agents without any progress or follow-up. Some customers also said they were blocked or ignored by Flutterwave on social media when they tried to reach out.
Delayed or failed transactions: Many customers said they experienced delays or failures in sending or receiving money through Flutterwave. Some customers said they were debited by Flutterwave but the recipient did not receive the funds. Some customers said they did not receive their refunds or withdrawals after requesting them. Some customers said they were charged hidden fees or had their accounts frozen without explanation.
Inconsistent or unclear policies: Some customers said they were confused or misled by Flutterwave’s policies or requirements. Some customers said they were rejected or suspended by Flutterwave for selling digital products, even though they saw other platforms using Flutterwave for the same purpose. Some customers said they were asked to provide a website, even though it was optional on the online form. Some customers said they were asked to verify their identity or business, even though they had already done so.

The remittance service of Flutterwave (send.flutterwave.com) has a rating of 4.5 out of 5 stars, based on 732 reviews ². Most of the reviews are positive, with 86% of them giving five stars. The common praises are:

Excellent rate: Many customers said they were impressed by the exchange rate offered by Flutterwave, which was better than other competitors. Some customers said they saved money by using Flutterwave to send money to their home countries.
Fast delivery: Many customers said they were amazed by the speed of Flutterwave’s service, which delivered the funds to the recipient within minutes. Some customers said they did not have to wait for hours or days to complete their transactions.
Easy to use: Many customers said they found Flutterwave’s app or website to be user-friendly and convenient. Some customers said they liked the design and features of Flutterwave’s platform, which made it easy to navigate and track their transactions.
Awesome customer service: Many customers said they received prompt and helpful responses from Flutterwave’s customer service team. Some customers said they appreciated the respect and follow-up from Flutterwave’s agents. Some customers also said they received reminders or notifications from Flutterwave about their transactions.

Indeed Reviews flutterwave reviews

Indeed is a website that allows employees to rate and review their employers. Flutterwave has a page on Indeed, where it has a rating of 4.1 out of 5 stars, based on 14 reviews ³. Most of the reviews are positive, with 79% of them giving four or five stars. The common themes are:

Great culture: Many employees said they enjoyed working at Flutterwave, which had a culture of innovation, collaboration, and diversity. Some employees said they felt valued and supported by their colleagues and managers. Some employees also said they learned a lot from Flutterwave’s training and mentorship programs.
Challenging work: Many employees said they faced various challenges and opportunities at Flutterwave, which pushed them to grow and improve. Some employees said they worked on exciting and impactful projects that made a difference in the payment industry. Some employees also said they had a lot of autonomy and flexibility in their work.
Competitive compensation: Many employees said they were satisfied with their compensation and benefits at Flutterwave, which were competitive and fair. Some employees said they received bonuses, incentives, or stock options based on their performance. Some employees also said they enjoyed the perks and allowances offered by Flutterwave, such as health insurance, travel, or food.

Google Play Reviews flutterwave reviews

Google Play is a website that allows users to download and review apps for Android devices. Flutterwave has an app on Google Play, where it has a rating of 4.2 out of 5 stars, based on 1,509 reviews ¹. Most of the reviews are positive, with 76% of them giving four or five stars. The common feedbacks are:

Good app: Many users said they liked the app and its functionality. Some users said they found the app to be simple, convenient, and efficient. Some users also said they liked the updates and improvements made by Flutterwave.
Great service: Many users said they were satisfied with the service provided by Flutterwave. Some users said they appreciated the prompt and friendly customer support. Some users also said they enjoyed the rewards and promotions offered by Flutterwave.
Room for improvement: Some users said they faced some issues or challenges with the app. Some users said they experienced glitches, errors, or crashes with the app. Some users also said they encountered delays, failures, or reversals with their transactions.

Facebook Reviews Flutterwave reviews

Facebook is a website that allows users to connect and share with others. Flutterwave has a page on Facebook, where it has a rating of 4.6 out of 5 stars, based on 1,026 reviews. Most of the reviews are positive, with 88% of them giving four or five stars. The common sentiments are:

Reliable platform: Many users said they trusted Flutterwave and its platform. Some users said they felt secure and confident using Flutterwave. Some users also said they liked the transparency and accountability of Flutterwave.
Seamless integration: Many users said they found Flutterwave to be easy and flexible to integrate with their businesses or websites. Some users said they appreciated the variety and compatibility of Flutterwave’s payment options. Some users also said they liked the customization and personalization of Flutterwave’s features.
Responsive team: Many users said they received excellent and professional assistance from Flutterwave’s team. Some users said they were impressed by the speed and quality of Flutterwave’s support. Some users also said they were grateful for the guidance and advice from Flutterwave’s experts.

flutterwave scandalflutterwave

The Flutterwave scandal is a series of allegations and controversies that have emerged around Flutterwave, a Nigerian fintech startup that provides payment solutions for businesses and individuals across Africa and beyond. Some of the allegations include:

Sexual harassment and bullying: In April 2022, Clara Wanjiku Odero, a former employee of Flutterwave in Kenya, published a Medium post ¹ accusing Flutterwave’s CEO, Olugbenga Agboola, of sexually harassing her and creating a hostile work environment. She also claimed that she was not paid her severance package and was threatened with legal action by Flutterwave. Her post sparked a wave of similar complaints from other former employees, who shared their stories of abuse, discrimination, and intimidation by Agboola and other executives.
Financial impropriety and fraud: In March 2023, TechCrunch reported ² that millions of dollars were missing from Flutterwave’s accounts due to an alleged security breach. The report cited anonymous sources who said that Flutterwave’s systems were hacked by an insider who transferred funds to offshore accounts. The report also said that Flutterwave’s board was investigating the incident and had suspended some senior staff members. In addition, Flutterwave was also linked to a money laundering scheme in Kenya, where the High Court froze $60 million held in 52 accounts owned by Nigerian and Kenyan businessmen, who were suspected of using Flutterwave to facilitate online fraud ³.
Insider trading and stock manipulation: In April 2022, The Whistler reported ⁴ that Flutterwave was facing allegations of insider trading and stock manipulation, after it was revealed that some of its executives and investors had sold their shares at inflated prices before the company’s valuation dropped significantly. The report said that Flutterwave’s valuation had fallen from $3 billion in early 2022 to $1.5 billion in April 2022, following the negative publicity and legal troubles. The report also said that Flutterwave’s CEO, Agboola, had lied under oath about his ownership of the company and had violated the terms of his contract.

These allegations have tarnished Flutterwave’s reputation and raised questions about its governance, ethics, and accountability. They have also exposed some of the challenges and risks facing the Nigerian tech ecosystem, which has been growing rapidly in recent years. The Flutterwave scandal has highlighted the need for improved oversight, regulation, and compliance in the industry, as well as the importance of fostering a healthy and respectful work culture.

Conclusion

Flutterwave is a payment technology company that has received mixed reviews from its customers and employees. On the one hand, Flutterwave has been praised for its remittance service, which offers excellent rates, fast delivery, easy to use platform, and awesome customer service. On the other hand, Flutterwave has been criticized for its main website, which suffers from poor customer service, delayed or failed transactions, and inconsistent or unclear policies. Flutterwave has also received positive reviews from its employees, who appreciate its great culture, challenging work, and competitive compensation.